The AI helpdesk that moves at the speed of thought
Tickets, calls, and conversations — unified in one AI-native platform. Resolve faster, with a fraction of the team.
No credit card required · 30-day free trial
One platform
Tickets, calls, and conversations — unified by AI
Stop stitching together five different tools. Desque is the AI-native helpdesk that does the work of a phone system, a chat widget, and a ticketing tool — in one place, for less.
AI that actually works
Drafted replies, smart categorization, and conversation summaries. Your team handles 3× the volume with the same headcount.
Ticket management
A unified inbox for every conversation. Assign, prioritize, and resolve with full context — no tab-switching.
Call handling
Inbound and outbound calls, voicemails, and call recordings tied to the customer record. Powered by Telnyx.
Live chat
Real-time messaging built in. Customers reach you in one click — agents respond with the full conversation history.
Email integration
Two-way threaded email with signatures, templates, and per-mailbox routing. No copy-pasting from Outlook.
Automation rules
Route tickets, trigger replies, and escalate based on conditions — no engineering required.
Why Desque
Built AI-first. Not bolted on later.
Legacy helpdesks bolted AI on as an afterthought. Desque was designed around it from day one — every ticket, call, and conversation flows through an AI layer that drafts replies, surfaces context, and closes the loop automatically.
AI in every workflow
Auto-draft replies, summarize threads, classify intent, and triage at scale.
Lightning fast
Pages render in under 200ms. No spinners between every click.
Multi-account
Manage support for multiple brands or business units from one login.
Enterprise-grade security
SSO, audit logs, and strict tenant isolation — built on Postgres.
Reporting that drives action
Real-time dashboards on response time, resolution rate, and CSAT.
Open tickets
142
Avg first response
4m 12s
Refund for invoice #4421
Acme Corp
API timeout on bulk endpoint
Globex
Onboarding question
Initech
SSO setup help
Hooli
AI drafted 3 replies and resolved 1 ticket while you were away.
Pricing
Simple, honest pricing
Start with everything unlocked for 30 days. Then pick what fits — email-only for small teams, or the full stack with voice and custom AI when you're ready to scale.
Essentials
For small teams getting a helpdesk off the ground
- Email + phone channels
- Unlimited tickets
- Standard SLAs
Professional
AI-assisted support for growing teams
- Everything in Essentials
- AI summaries + drafting
- Priority support
Enterprise
Voice, AI, and the full platform
- Everything in Professional
- Voice / VoIP (Telnyx)
- Dedicated success manager
All plans include encryption at rest, GDPR-aligned data handling, and unlimited tickets. Annual pricing shown.
Ready to retire your old helpdesk?
Start a free trial or book a 20-minute demo. We'll migrate you off whatever you're on today — in under a week.